The Truth About Penalty Rate Changes

This is This week saw the Fair Work Commission (FWC) bring down an adjustment to Penalty Rates in Australia for some Retail and Hospitality Workers. If you read the newspapers, listen to the radio, and watch TV coverage it comes across as the greatest betrayal of the working man (or woman) since the Great Depression.

In this article, I’ll give my view on this. Disclaimer: I own a couple of Small Business’s which (potentially) benefit from this decision. I have looked after the HR department of a larger ASX listed company in the past and have some reasonable HR experience. I also really think retail shops should be closed on a Sunday so people can do other (more sociable, community and family friendly) activities rather than trudging around shops pretending their lives are enriched by doing so. I think unions are a critical part of the free enterprise system but have probably lost their way. Given I have probably annoyed more than 50% of the population lets continue.

Apart from the specific issue in question, I’d really like people to consider the process here, and how accurately the subject is being discussed by people involved and the media.

History / Ruling of the Fair Work Commission

The Fair Work Commission was established in 2009 by the then Rudd Labor Government. The purpose of the FWC is to independently assess the wage rates and conditions of the people in the Modern Award System, oversee enterprise bargaining, arbitrate on industrial action and handle dispute resolution. In 2013 the then Minister for Workplace Relations Bill Shorten specifically passed legislation which required the FWC to review penalty rates as part of its four years review process.

It should be noted that the FWC Commissioners spent thousands of hours receiving submissions from interested parties and reviewing these before coming up with their determinations. I have no questions regarding the qualifications of the Commissioners or their independence. It should be noted though that the majority of these were appointed during and by the previous Labor Government and come from a Trade Union background.

The FWC ruled that there would be no changes to Saturday Penalty Rates. In relation to Sunday rates, the commission cut:

Hospitality award rates for full-time and part-time workers from 175% to 150%

Fast food award rates for level one employee from 150% to 125% for full-time and part-time employees and from 175% to 150% for casuals

Retail award rates for full-time and part-time employees from 200% to 150% and for casuals from 200% to 175%

Pharmacy award rates from 200% to 150% for full-time and part-time workers for work between 7 am and 9 pm, and from 200% to 175% for casuals at the same times.

Sunday rates remained at 175% for casuals in the hospitality industry, and there was no cut for level two and three employees in the fast food award. The commission cut public holiday rates in the hospitality and retail awards – except for clubs – from 250% to 225% for full-time and part-time employees. The casuals’ rate will be 250%.

Interestingly the FWC is not making changes to the penalty rates for the award that governs restaurants.

The Summary of the FWC ruling can be found here:

https://www.fwc.gov.au/documents/sites/awardsmodernfouryr/2017fwcfb1001-summary.pdf

Big Business Response

Unsurprisingly the employer groups have come out and stated that this would lead to an increase in employment. Being generous (cynical) I would suggest that it will lead to more employment for lobbyists. Given the reductions in penalty rates simply apply for Sundays, and are really minor in nature, I doubt that it will lead to Small Business employing many additional staff members. At best, I would envisage that some people’s hours will be extended (for which they will be better off in gross terms).

Union Response

What I find amusing, although more disturbing for their lack of honesty and competence is the response from the of the usual “Protector of Workers”; in this case the Union for the Retail and fast Food Sector – the SDA, and of course the Australian Labor Party.

Both of these have come out with their own horror stories and if we are to believe the streets will soon be filled with homeless people (because they can’t make ends meet). I’ll deal with the maths later but based on the SDA rhetoric you would think that Sundays penalty rates are sacrosanct; non-negotiable; a fundamental human right. Except you’d be wrong.

More humorously is the ALP’s response to this. Bill Shorten introduced Trent Hunter as one of the “people who are directly affected by the hip pocket by this appalling decision”. Trent should be up to speed with how the FWC impacted him too. Apart from being a member of the ALP, he is also a delegate of the SDA union. In from of the camera, he told journalists “I rely on Sunday penalty rates. I am rostered on every single Sunday. I will now lose $109 per week.

Trent Hunter at a press conference with Bill Shorten
Trent Hunter (The man who claims to lose money but won’t actually), and Bill Shorten (the only man in Federal Parliament who has actually brought down workers penalty rates).

Except none of that is true.

Trent is covered by an Enterprise Agreement between the SDA and Coles. His pay won’t change at all. Notwithstanding this, he gets 150% of his normal wage on Sunday currently (which is the same as the FWC proposes for all workers. So even if his current Enterprise Agreement lapses, he will be no worse off. In fact, if he were switched to an award rate he would probably be better off.

The SDA is completely hypocritical with its stand on Sunday penalties. The SDA has negotiated Enterprise Agreements between most of the workers they represent and the big end of town already. You won’t find any large employer paying 200% on a Sunday; they’ve already negotiated this away. For example of you are working at Coles or Woolworth’s to name a couple the Sunday loading rate has been at 150% for a long time. If you work in the Fast Food Industry at say KFC or McDonalds there is absolutely no loading for Saturdays or Sundays. Apparently, that’s OK but not for those people working at the local Fish & Chips shop.

Actual Impact

There is a claim reported that some workers will be $6000 worse off under this change.

Let’s consider an example of someone with a normal rate of $24 whose penalty rate for Sunday has been cut from 200% to 150% on Sunday (i.e. about the maximum possible cut proposed by the FWC). This would reduce the effective Sunday rate from $48 down to $36 per hour. If we assume that this person works 8 hours this reduces their pay from $384 down to $288; a reduction of $96. This is before tax so assuming we are on the 30% marginal tax rate then the after tax amount becomes $67.

Whilst I can see how $67 per week is significant to a lot of people it is well short of the claimed $6000 per years claimed by the unions. And let’s not forget that this is the largest example of the reduction in penalty rates as most are only reducing from 200% down to 175%.

Big Picture

Perhaps we have really entered the “Post Truth” era. It would appear these days that every fact that is not casting your situation in a positive favour is conveniently ignored.

The reality is in our new modern 24/7 economy, where people want to shop on Sundays, Sunday is no longer that special. As a result, it seems inevitable that penalty rates will decline further although I doubt they will disappear altogether. In any case, the SDA has already made deals with the big end of town (which covers 80% or workers) so the impact if the current ruling simply creates an equal playing field for small business.

The problem here is that there will be people who will be earning less. Most of us condition ourselves to live on 100% of what we earn. At a previous firm I worked at we acquired lots employees through companies we bought. We never reduced their gross pay even if it was above market. The reason was simply: When you try to reduce what people earn (whether they deserve it or not) you will make people angry.

The media also just seems to be repeating lines spun by interest groups (in this case employers, unions, political parties) without asking any of the hard questions; actually without asking any questions. Moreover, only article which I could find which as somewhat though provoking as found in “The Australian” (in an opinion piece) which few people would have access to. Donald Trump is concerned about the media covering fake news. I’m concerned that they are not really covering news at all.

You have to wonder about the competence of Bill Shorten as well. I’m not sure the other side of politics is any better, but for someone who wants to be Prime Minister, you would expect him to do a little research before trotting out someone like Mr Hunter. Supremely hypocritical he is now criticising the same body he helps set up and shape so he can score a few cheap political points. Bill Shorten is after all one of the few people in parliament who has actually reduced the penalty rates for workers when he was the leader of the Australian Workers Union.

I would again question how many additional jobs will be created by this. Very few I would suggest.

And lastly, I am dismayed at what the unions are doing. If you read say the Coles Enterprise Bargaining Agreement (where for reference the penalty rate for Sunday has been 150% for a long time) you will notice that Coles is required to “encourage” employees to join the union, and cast the union in a positive light. It would appear that the union movement have moved away from representing the workers to serving their own self-interest.

The sky isn’t going to fall. This ruling really is adjusting the penalty rates for people working for the small business to the same that the large end of town currently pays.

 

Harry and Snowman

Harry and the Snowman tells the story of Harry de Leyer, a Dutch post war emigrant to the US and the horse he saved for $80 at a slaughter auction. Harry who grew up with horses in Holland became a successful show jumper.

Snowman was a very special horse. Used as an Amish plow horse until 12 years old, then saved by Harry, he had a remarkable temperament which allowed him to be a family pet, riding school horse, and US Championship show-jumper all at once. He was the best Show jumping horse in the US in 1958 & 1959, and held the jumping height record for over 10 years.

The film is well made including many original clips. Funny at times, and very sad at others, one of my favourite parts was when Harry sold Snowman early on to a local doctor. But Snowman wanted to come back to Harry and repeatably jumped fences to return home even once with a tyre attached to his legs. Harry bought him back and didn’t sell him again even when offered $100K.

Perhaps I’m a bit biased also owning a big, gray, courageous horse but you don’t need to love horses to enjoy this documentary. This film highlights the friendship between man and horse, the triumph of the human spirit, and what can be done with determination.

I’m not sure if there are any more screenings in Perth (certainly not in Armadale). However, the cinema today was fuller than for most movies I have gone to and when it finished you could hear a needle drop and most people left after the credits finished. IMDB rates it at 8.8 Definitely recommended.

Youtube Trailer:

Author: Jurgen Steinert

Responsibility

The Ancient Romans understood the concept of personal responsibility. During constructions of major projects, such as Aqueducts, the engineer who built an arch had to stand under it when the scaffolding was removed. This no doubt incentivised him to do the right thing by making sure the arch was properly constructed without defects or shortcuts.

Don’t we wish people around us today where more responsible? You know, responsible kids, spouses, employees, workmates; responsible government, responsible drivers, responsible neighbours?

What does responsible really mean though?

Responsible comes from a Latin root word “respons” meaning “accountable for one’s actions”. Amongst other definitions, the dictionary defines responsibility as:

having a capacity for moral decisions and therefore accountable; capable of rational thought or action

Perhaps a better way of looking at the word would be “response-able”. That is you have the power to choose how you respond to things that happen to you.

The problem with human nature is to avoid our own responsibility by blaming our responses on the actions of others. We see it often in government where after winning an election the new party rapidly dumps their promises because they “discovered” that the outgoing government left them in financial mess. In business companies blame their results not on poor management or leadership but “because the market deteriorated” or other such excuses. In personal lives people absolve themselves of responsibility of their actions because of what other people have done to them. Children do it all the time: “Look what you made me do” is a popular catch-cry.

This avoidance goes back a long way. God put Adam and Eve in the Garden of Eden and told them not to touch the Apple. Of course after they did, and God confronted Adam he shifted the blame to Eve: “Look at that woman you gave me”. Eve in turn blamed it on that snake had deceived her. And of course the snake didn’t have a leg to stand on. 🙂

It seems then that we have become conditioned to abdicate our responsibility.

In the early 1900’s the Russian physiologist Ivan Pavlov discovered the concept now known as Classical Conditioning. Pavlov was looking at the salivation in dogs in the response to being fed when he noticed that they would drool when his lab assistant (who usually fed the dogs) entered the room. Pavlov conducted experiments where when the dogs were fed a bell was also rung. After a number of repeats, Pavlov then just rang the bell by itself which still caused the dogs to salivate. The dogs had learned an association between the bell and the salivating (i.e. Stimulus -> Response). The dogs acted involuntarily as they had formed a new direct association in their minds.

Is our behaviour just like Pavlov’s dogs? Are we so conditioned that when an external stimuli is applied to us we automatically react? Looking at a lot of people it seems so.

During World War 2 the Austrian Psychologist Victor Frankl was imprisoned in Nazi Concentration Camps. Frankl witnessed extreme brutalities, not only committed by his Nazi captors but also other inmates. However he also witnessed extreme kindness shown by others. During his incarceration Frankl developed his theory of Logo therapy. In it he implies that people often react without thinking. People don’t seems to choose their behaviour but just act out old scripts like a reflex. Crucially though he suggest that we can grow and change if we become aware that between stimulus and response there is a space; a space where we can make a conscious choice how we want to behave.

The issue with being confronted with a situation that irritates us or make us feel uncomfortable, and acting out of the emotions we currently feel, is that the choices we make are unlikely to reflect our highest, deepest values. When our kids do something that “makes us” scream at them this is not likely what or how we really want to communicate.

Perhaps it would be useful if we could create a “Pause” button for our interactions so we can think can create the space Frankl talked about. How can we do this? When faced with a situation realise that you don’t need to respond immediately there and then. Realise that you don’t need to follow a prewritten script from your experience. Try breathing, excuse yourself, take a quick break. See if you can mentally step outside of your body and observe yourself; objectively.

Longer term you can increase that space by activities such as keeping a journal, and watching your language for waffle or other communications which relieve you of responsibility. Make commitments sparingly and ensure that you follow through on them. Analyse yourself and notice what sort of situations bring out your triggers, and what sort of preprogramed scripts you are running on autopilot (and reflect if they are the ones you want to be running?). Imagine better responses. Become more mindful and self-aware. Consider what sort of person you would like to be especially in areas which you might struggle. If you’re making progress towards a more mindful you don’t be overly critical of yourself if progress is slow. Real change takes time. Learn practical skills such as anger management, assertiveness, and also dealing with issues such as anxiety and depression.

How do you know if you’re acting responsible? When you are response-able you are able to choose your response. You don’t argue for your weaknesses or complain that life wasn’t fair. You accept full responsibility for your behaviour and its’ outcomes. You work on getting control over the gap between stimulus and response. No “But I had no other choice.” No whining or moaning about how it wasn’t your fault or you couldn’t help it or you had a flat tyre or the dog ate your homework.

Think about it another way. In computer terminology the concept of responsibility means that you are the programmer of your own life. You don’t have to run other people’s programs in your life; you have the ability to choose your own. Irrespective of how things are “out there”, irrespective if people are nice or mean to you, YOU have the power to choose how you want to respond. Therein lies your freedom.

Author: Jürgen Steinert

A World Class Hospital System (Or The Result of Uncensored Thoughtlessness.)

Last weekend (30-31/1/2016) I earned myself a trip to Royal Perth Hospital, complete with a nights accommodation and a free tetanus shot! 🙂RoyalPerthHospital

Royal Perth Hospital
Total Perth Hospital

I wish I could say that I attempted to something noble and brave such as saving a Fair Maiden from a Fire Breathing Dragon. Unfortunately, despite having an IQ that should allow entry into MENSA I did something completely retarded. We live on a 5 Acre Block and collect our own rainwater (no mains connection). As it was raining I wanted to measure the water level of our tank and how much water was running in. I had left our ladder at our other property and using a make shift ladder I proceeded to pull myself up on our water tank. Then, unable to resist the force of gravity I slipped and in doing cut myself on my right forearm.

As I landed on the ground I realise immediately I was in trouble. The cut was in fact a deep laceration. I could see the inside of my arm with blood gushing out. Whilst I am not one to go squeamish with blood or accidents there is something quite disconcerting when it happens to you. Remembering the first aid course I did many years ago saw me grab a towel, apply pressure, and elevate.

Unable to drive and with only the kids at home I rang the ambulance who turned up quickly ten minutes later. The ambulance officer took a look at the wound and immediately suggested that they transport me to Royal Perth Hospital as they have a specialist surgery unit.

Arriving at the hospital I was funnelled through the Emergency Section. The attending nurse had a look and then within an hour the consulting plastic surgeon came and looked at it and scheduled an operation for the next morning. It appeared that I was very lucky has despite the length and depth of the cut I had not damaged any nerves, tendons, or muscles. I was then transferred to the ward.

Despite checking in as a private patient (encouraged by admission staff, given the WA Government has no money at the moment) I ended up in a shared room. This didn’t bother me too much. In any case I didn’t sleep that well as I couldn’t really move (my arm was elevated) and you get woken up every four hours for your vitals to be checked.

Being in a shared room made me appreciate how lucky I was. The person next to me had some skin grafts done and didn’t move from his bed. The person opposite (young man, early to mid-20’s) me had managed to cut through his Achilles tendon with a lawnmower (I didn’t ask how) and also could not move. He did have other psychiatric issues, a dependency on alcohol and drugs. The person diagonally opposite had done something to his arm (which had been operated on and was going to take several weeks to heal). He was in for a few more days but then homeless and unemployed. I almost felt guilty for lack of severity of my injury.

The Hospital Staff were super friendly and accommodating.

The next day I was operated on by the Plastic Surgeon I saw the previous day. You get wheeled to the other side of Royal Perth Hospital to the Operating Theatre. On a Sunday there is a surreal feeling as the place is almost completely deserted. I didn’t have to wait long, got wheeled into theatre, and the anaesthetists put me to sleep. I woke up a couple of hours later in recovery and was allowed to go home late that night.

If I had any gripes about the whole process it would be the waiting. When you ring the Ambulance they do not / cannot tell you how long it will take to arrive. When you go through Emergency, after it is determined that your condition is stable you really just need to wait for a doctor / specialist to make a determination. And on the day of an operation you are advised that you are on the list but you are not told when. The reasoning for this is that the previous operation may go longer or a more serious patient is scheduled in front of you. I can accept all of the above but it sure would be nice if rough timelines where given. Then perhaps this could just be my Germanic obsession with being on time. 🙂 And the food wasn’t great either but then again when you have done serious injury to yourself this is not a high priority either.

You hear stories on the news about how poorly our Public Health System performs but all of my few experience, including this one contradicts this. I must honestly say that during the whole process (Ambulance, Emergency Ward, Hospital Attendance, Surgery) I felt that I was dealing with very professional and super friendly people. I have stayed in 4/5 Star Hotels where the service from the people is not anywhere near as warm.

Thoughts to keep in mind:

1. Don’t do stupid things; consider your safety. You only get one body in life. Things that seem like a good idea at the time maybe aren’t! 🙂

2. If you haven’t done so do a First Aid Course. It gives you knowledge and confidence in an emergency situation.

3. If in doubt, call 000.

4. Ensure that you have Ambulance cover (either directly or through your Health Insurance). Ambulance Transport is expensive.

5. Irrespective of how bad things seem consider the possibility that there are other people who have it much worse than yourself.

Stitches in my arm
The result of uncensored thoughtlessness.

Author: Jurgen Steinert

Groundhog Day

Groundhog Dat Bill Murray“Groundhog Day” is a 1999 film starring Bill Murray. It tells us of the story of Phil Connors, a Weatherman sent to Punxsutawney, Pennsylvania to cover the coming out of the Groundhog. Phil doesn’t want to go; not the least reason being he thinks he is better than to be sent to such a silly assignment. The story unfolds and Phil is trapped in Punxsutawney reliving the same day over and over. He is the only person who remembers the previous days; everyone else in town is “reset” to the way they were before the Groundhog days.

When the phrase “Groundhog Day” is used in the modern vernacular it is usually used to refer to a day which seems like every previous one a person has experienced in life. People are bored by their daily life, their job, or other things, and repeat this process day after day. Apart from groundhog Day being one of my favourite movies, and being incredibly funny, I think it holds insights to happiness in life.

When we look at Phil in Punxsutawney initially we see a narcissistic, self-obsessed individual who thinks the world should revolve around him. After being trapped for a while he tries to form a relationship with his producer, Rita(played by Andi MacDowell). However she rebuffs his attempts at romance. Phil initially attempts to resolve this by learning things about her on dates, and then using the gathered information on subsequent days. This doesn’t work and Phil gets depressed, starts drinking, hanging out with the wrong crowd, and evening trying to escape through committing suicide.

If we view Groundhog Day as a scientific experiment it becomes very interesting. This is because everything is constant except the subject being examined.

        The environment is constant. Phil wakes up in the same town every morning.

        People’s behaviour is constant. The same people are there every day and if approached in the same way re-act in the same way they did before.

        The timeline is constant. Every day; same as before.

In fact the only variable in the equation becomes Phil’s behaviour. How he chooses to act and respond determines how his environment changes around him.

Phil works out in the end that the only way to escape from Groundhog Day is to become a better person. He works on developing himself. He also takes a genuine interest in other people and helps them with their problems (even though this may be completely pointless as the day is reset overnight). He realises that in order to make progress he must work on himself. There is nothing that he can change is his environment or the people around him.

How often are we confronted by problems and we think to ourselves that if only circumstances were better, or family, friends, customers, suppliers wouldn’t do those nasty things to us? This line of thinking makes us victims and robs us of the power to respond.

So what lessons are in there for us?

    1.    Whilst it is easy to blame our circumstances for what is happening to us, or how the people around us behave the reality is blaming them really achieves nothing. Blaming someone transfers all of our power over to those people. But you do have the power to respond to the things that happen to you. More importantly though we can shape our environment based on our behaviour.

    2.    Happiness revolves around the service to others. Phil antidote to his self-indulgence was to focus on helping other people solve their problems (fixing the old lady’s tyre, saving the child from falling from the tree, buying insurance from an old schoolmate). Becoming self-less turned him into the person Rita could fall in love with. It wasn’t pursuit of things, career, or money that made Phil a better person. It was giving of himself for a greater good, for other people that made Phil a better person.

    3.    Sometimes we wish we could do things without consequence. Phil initially tries to take advantage of it (steals, tries to get laid, eat whatever he sees, manipulate people). Soon (?) he realises doing what you want all the time becomes boring. Life requires effort, sincerity, and authenticity.

    4.    The only way out is through. Neither quick fixes or suicide let Phil escape. The only way out was personal growth.

Sometimes we’re all stuck in our own Groundhog Day. We’re facing the same issues and challenges. Consider however if those issues are actually of our own making by us making the same mistakes over and over again? Conversely can our challenges can be addressed if we change our own behaviour? Unlike Phil we don’t have all of eternity to face our situation. Go, and escape from your Groundhog Day!

Footnote: For all those wondering, Punxsutawney, and Phil the Groundhog are actually real, although the majority of the movie wasn’t actually filmed there.

Punxsutawney, Pennsylvania

Author: Jurgen Steinert

Thoughts from where I sit.